Questions and answers
We are located at 517 SW 12th Avenue (between Washington & Alder - Downtown.)
Our store hours are 10am - 5pm Monday - Saturday.
We are closed in observance of New Years Day, Memorial Day, Labor Day, Independence Day, Thanksgiving and Christmas.
We proudly carry Brics, Bosca, Briggs & Riley, Delsey, Eagle Creek, Osprey, Ricardo Beverly Hills, PacSafe, Victorinox and Voltage Valet Adapter Plugs and Travel Accessories.
Fink's Luggage offers a 15-day in-store return policy from the date of purchase. Any item can be exchanged for up to 30-days from transaction date. Items must NOT be used or show signs of wear and have their original tags. Online orders can be returned or exchanged for up to 30-days. We offer free outbound shipping for orders over $99.00. All return shipping fees are assumed by the customer.
We offer gift certificates for any denomination. Please call or email us!
Customers who drop off their items for service will receive an emailed receipt describing the bag and repairs. Unless a RUSH date was pre-arranged with our staff, most repairs are booked 3-4 weeks out.
Often times we are are able to complete these items prior to their due dates. Estimated dates are NOT guarantees and could run longer than projected. A completion email will be sent once your item is finished.
If you have multiple items in for repair, each item will receive a separate ticket.
You can also see your service ticket(s) online at: https://finksluggage.com/pages/repair-status
Fink's Luggage specializes in an array of luggage, handbag, and business case repairs.
Some of the most common issues we address are zippers, seams, lining repairs/replacements, pull up handle assemblies, wheels, feet, top and side carry handles and locks. We also repair instrument cases.
We do not do restoration work or leather cleaning. We do not sell individual parts. Current turnaround times for most repairs are 3-4 weeks.
We are a factory authorized repair facility for Brics, Briggs & Riley, Delsey, Eagle Creek, Travelpro and Victorinox. (Receipts are required for Travelpro and Victorinox warranty repairs.)
Fink's Luggage is not responsible for personal effects or baggage accessories left with items in for service. Estimates are not guarantees and may not reflect actual service charges.
Storage fees of $35.00 per month apply to all items left over 30-days from their completion date in addition to repair and collection costs.
Fink's Luggage specializes in luggage cleaning. Typical service costs are $55.00 - $85.00. We are not able to clean hard-sided suitcases, suede or leather bags. Please allow 3-4 weeks for these services.
All repairs include a 90-day guarantee. If your item fails or breaks due to normal use, we will re-repair it at no additional charge. This does not cover items that were dropped, broken in transit, or misused after the initial repair.
We ship all new merchandise orders via FedEx and UPS. For items shipped in for warranty services, a FedEx tracking number will follow upon completion of your repair. For customers paying out of pocket, we will notify you of these charges and collect upon completion prior to releasing your shipment.